Services
SLA (Service Level Agreement)
NoParameterMeasurementUnitValue
1
Error port rate
The failure rate attempts to transmit data in port
%0.05%
2
Planned maintenance windows
Routine maintenance once a month (maximum 2 hours); send a notification to the customer at least 48 hours before
hoursBetween 2.00 - 6.00 hr (GMT+8)
3
Technical Support Service
24 hours monitoring and reporting of issues
days24 hours a day, 365 days
4
Delayed data transmission (unidirectional)
Average delay in data transmission
ms1
5
Transmission Delay Jitter
Standard deviation of one-way transmission delay
ms+/-1ms
6
Guaranteed level of accessibility of the service
Best effort accessibility is the total time in a month in which the customer has the opportunity to use the service
% days99.99%
7
Time for initial connection to the service
The time for which 95% and 99% of requests are met the fastest
days2 days
Peering

By connecting to the CXC, it enables you to exchange Internet traffic directly with other participants who are connected to CXC.

Peering has served as the primary method of exchanging internet traffic between networks for decades.

Connecting to an Internet Exchange allows you to establish peering with hundreds of other networks across a single physical port. Members can setup or remove bilateral peering sessions with networks without the need to reprovision circuits.

Additional Services
Route Server

By Peering with the route server, you are virtually peering with other customers who are connected to the route server, and thus you are able to exchange routes with multiple operators without negotiating individually. By connecting to the route server and establishing peering, the user can receive the route of the carrier using the route server and/or publicize the user's own route.

Private Vlan

This optional service enables multiple logical networks to be superimposed on the same port.

Network Looking Glass

Network Looking Glass provides network routing information on the IXP infrastructure.

Speedtest Host Tool

Use our Speedtest Host Tool to view detailed information about speedtest.net servers.

CXC Program

The CXC Program is a collaborative initiative between CXC and participants to grow and strengthen the ecosystem. Interested in partnering or have an idea? Feel free to reach out to the CXC team at hello@cloudxchange.id

Community Colocation

Community Colocation is a collaboration between CXC and facility partners to provide shared colocation space for network and carrier participants.

APIX
APIX
Peering DB
Peering DB